๐Ÿ™€ Where is the Collectible I just bought, I don't see it in My Collection?

There might be multiple reasons why you can't see your Collectible. Please take a look at this list before reaching out to support:

  • You recently paid: The most probable scenario is that the transfer of the Collectible from the creator to your wallet is still in progress. Usually, this process takes a few minutes, but sometimes it can take a few hours due to congestion on the blockchain network.
  • Can't view on OpenSea: OpenSea hides Polygon NFTs with low trade volume by default. Check out the OpenSea FAQ for more information.
  • Can't view on MetaMask: The MetaMask browser extension doesn't natively support displaying Tokens (source). You can find more details in the MetaMask FAQ.

The most reliable ways to confirm the Tokens in your collection are to view them from your Uncut Wallet or search your wallet on a blockchain explorer (PolygonScan or EtherScan). 

If your Collectible doesn't appear after 60 minutes, feel free to get in touch at support@uncut.fm or hit us up in our on-site live chat.

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